Ph 0466 830 124

Repair Request Form

I Want to*

Your details

First Name*
Last name*
Your Email Address*
Mobile number (for sms)*
Alternative mobile number
Street Name (for returns)*
Suburb*
State*
Post Code*

Phone Details

Brand*
Model*
Serial/IMEI number (15 digits)
 Help
Please provide as much detail (specific) as you can. This will assist the technician to quickly locate the fault *
Items with phone
 
 

DO NOT SEND EXTRA ITEMS. We only need the phone & battery.

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By submitting this form you confirm that you have read understood and agreed to the terms and conditions.

 

1.     Memory, Photos, Names, Numbers, Data, Settings, Application, Ring tones will be lost automatically during repairs. Customer must back up data in the phone prior to sending it to us. We accept no responsibility for loss of dataor any claims for damages resulting from loss of data.

2.    Supreme Fone Fix is not responsible totransit times, lost or any damage(s) that may occur during transit. We will do all we can to protect your handset during transit.

3.    Credit card payment processing fee applies in addition to repair costs, reflecting bank fees charged to Supreme Fone Fix for credit card payments. This is currently 3% for Visa, Bankcard and MasterCard

4. Customer understands that this will void any further manufacturers warranty.

5.    Customer must produce the Customer acknowledgement form at the time of taking the delivery. Supreme Fone Fix reserves the right to refuse the delivery of the phone.

6.    Supreme Fone Fix reservesthe right torecycle the Uncollected Goods (Phones)after 30 days of the receipt date to recoup repair costs.

7.    Customer agreed to accept the assessment (physical condition) of the phoneas noted in our computer system at time of booked in.

8.    All repaired are covered by a 30 days warranty. This applies to the repair performed and no other unrelated faults or newly liquid damage and Physical damage.

9. After opening the phone for assessment or repair, the phone could be dead or malfunctioning, not functioning, due to the previous - Phone dropped, Liquid ingress, previous repair work done (tampered), Physically damaged or Loose Contact, part ripped off, Hair crack, Bent, open tracks on the PCB.

Mobile phones are manufactured using micro technology (micro BGA). Printed circuit board is made up of up to 6 thin layers glued together. Due to the complexity of the technology sometimes your phone may be beyond repair, in this case your phone will be returned to you unrepaired. We accept phone repairs at owner’s risk. Supreme Fone Fix will not be responsible for any of the above condition.